[From 1 Nov 2013]

 PDF-eXPLODE Product VERSION 4

[All prices are in US Dollars]

  Multiple copy purchase discounts will apply at the "checkout" on our e-commerce site when you purchase all the copies in the one order.   You can purchase V4 by clicking the buy button on the Home page of this site or you can Click here

  [Product packaging is representative - product available only as download.]

To understand the differences between each Server version, please Read This Article

---

Please Note:
3000AD Systems makes no claim or representation about the suitability of PDF-eXPLODE software to any Client's requirements nor do we claim that the software is bug-free within the Client's environment.

Each Client User is urged to take advantage of the 45 day evaluation and free support during that period, to ensure that the software meets their needs and requirements. To access the free 45-day trial click here

3000AD Systems will on request, provide a temporary 15 day license for any PDF-eXPLODE server version for purposes of trialling that version on your server. Please email mail@3000ad.com.au. Please advise which specific Server version (Print/Terminal or Report Servers), number of Users pack (1,3,5,10 Users) and the server's Windows architecture (32 or 64 Bit).

3000AD Systems do not provide any refunds of purchases for 'change of mind', 'mistaken purchase' or 'unsuitability' claims.

---

VERSION 4 UPGRADES

PDF-eXPLODE Version 4 Single-user Edition is $595. Version 3 customers may purchase an upgrade for $135. Version 2 customers may purchase an upgrade for $225. Multi-license orders are discounted per the table below.

To upgrade Click here.

Please ensure you have your original purchase details (like account and password) so the upgrade can be validated. If you cannot locate your previous purchase invoice, please email mail@3000ad.com.au indicating your company name under which the original purchase was made.

There is no published upgrade pricing for Server products. Please drop us an email to request a price, if you wish to upgrade. Upgrades are available only to registered owners of PDF-eXPLODE Versions 1, 2 and 3.

[All prices are in US Dollars]

PDF-eXPLODE Support

Our support plans were implemented on 1 Jan 2012 after 5 years of completely free after-sales service. Whilst it was our intention to continue our free high priority service, we found it increasingly difficult in the face of rising costs. In order to continue to provide our excellent service as well as keep costs down, we have devised the following cost effective plans which will continue to provide the best of support for your business critical document delivery processes.

Free Support

Priority Support (see definition below) will be provided at no charge during the 45 day Evaluation Period as well as the Startup Period, defined as the first 60 days beginning on the date of purchase of a product license.

After the Startup Period, free support will be limited to:

• Self-service using resources provided on the product website.
• License activation reset for the purpose of re-imaging the disk on which PDF-eXPLODE was installed or moving the license to a different PC
• Providing a download link for the current or previously purchased versions of the PDF-eXPLODE setup program
• Customer database lookup/update of contact information, license ID and password
• Re-send a copy of an invoice

Priority Support

Priority Support is provided at no charge during the Startup Period and is available for purchase for a 12-month period provided that Priority Support has been purchased for all current licenses. So if you have multiple Desktop licenses, you must purchase Support cover for EVERY Desktop license.

Support includes:

• Help installing, configuring and validating proper operation of PDF-eXPLODE software.
• Help diagnosing and solving problems with PDF-eXPLODE software where the software does not perform as advertised or documented.
• Help diagnosing and solving problems with PDF-eXPLODE software as a result of User permissions, security or other on-site issues.
• Product updates (e.g. Version 4.0 -> Version 4.1) and temporary fixes but not major upgrades (e.g. Version 4 -> Version 5).
• Responses will be made by e-mail, phone or Skype at the support provider's discretion and may require use of a remote connection to the customer's PC.
• A response will be provided within 24 hours from the time of initial contact, excluding weekends and holidays.

[From 1 May 2017]

Priority Support Pricing

[All prices are in US Dollars]

To purchase a priority support plan you can Click here

Pricing for other license combinations is available on request. E-mail: support@3000ad.com.au for a price quote or questions.

Please Note:
Effective 1 May 2017, 3000AD Systems will apply a strict rule of 'No processing support will be provided if you do not have a paid Annual Support Plan'.

3000AD Systems reserves the right to hold back on any processing support responses/enquiries, if payment for support has not been made.

Per-incident Support

Priority support will be provided on a per-incident basis for USD$150 in the event the Startup Period has passed and Priority Support has not been purchased.This support will provide support for the issue identified and will not include any other past or current issues not previously paid for. To purchase a 'Per-Incident' support please click here.

Once you have paid for the support, please contact us at support@3000ad.com.au describing your issue in detail. Please quote your Incident license no and wherever possible, attach your pdf-explode.log and any graphics of any on-screen errors.